Frequently Asked Questions
Can't find what you need? Contact us.
How do I receive my product after buying?
Your download link is generated the moment payment is confirmed, shown on the order confirmation page, and also emailed to you along with your invoice.
How many times can I download a purchased file?
Each product lists its own download limit and validity window on its product page — typically 5 downloads within 30 days, though this varies by product.
Do you accept guest checkout?
Yes. You can check out without creating an account, though registering lets you track orders and re-download files more easily later.
Can I get a refund?
Because files are delivered instantly, sales are generally final — but if a product is defective or undeliverable, contact support with your order number and we'll help.
Is GST included in the price?
GST is calculated at checkout and shown separately in your order summary before you pay.